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Frequently asked questions

Find the solutions to your most commonly asked questions

Shipping

When will my order be dispatched?

We strive to process your order within 1 working day (unless identified on the product page or ordering a custom piece of kit) and to dispatch your items from our warehouse as quickly as possible. The speed of delivery depends on the method chosen when you place your order. We do not process or dispatch orders on weekends, public holidays and bank holidays. You will receive an email to confirm dispatch when your order is on its way to your delivery address.

What countries do you deliver to?

Currently our website only offers delivery to UK and Ireland, however we can deliver across the world. If you require delivery outside of these countries, please phone 01926 813916 or email sales@performbetter.co.uk for a delivery quote.

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How can I track my order?

Orders placed via Royal Mail cannot be tracked. Tracking details for orders placed via the courier will be automatically generated and emailed over to the addressed used to place your order.

Ordering

How can I place my order?

You can place an order through our website, over the phone on 01926 813916 with our friendly sales team or with your account manager.

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Do I need an account to order from your website?

You don’t need an account to order from our website. However, setting up an account will allow you to view past orders and the status of your current order. Creating an account is easy and can be done at the checkout.

How can I pay for my order?

We currently accept a number of different payment options: Credit Card, Debit Card or Klarna Finance. Perform Better Ltd does not store any payment details on their systems.

When will I be charged?

If your credit/debit card is authorised, the payment will be taken immediately, and you will receive an email confirming your order has been successful. Only paid orders will be processed. We will not charge you for any failed payment transactions.

Returns

How can I return my order?

You have the right to return any item or your entire order within 14 working days from the day you receive your items. Please contact us before sending any items back by calling 01926 813916 or email sales@performbetter.co.uk. Also note, unless faulty, returning items is at your own expense. Once your items have returned a refund will follow within 14 working days. We are unable to accept returns on products that have been personalised, made to order or customised to your requirements. Specifically, products from our Physiotherapy Section are non-refundable due to health protection and hygiene reasons i.e. Massage Products. More details can be found within our terms and conditions.

Terms & Conditions

How can I cancel my order?

Since we try to process your order as quickly as possible, there is a high chance it will already be dispatched. In this case, you may refuse the package when a delivery attempt is made or return all items and we will issue a full refund. Please contact us before sending back. Also note, unless faulty, returning items is at your own expense. Once your cancelled order is returned to us a refund will follow within 14 working days.

Customer Services

How do I contact customer services?

Please use the contact form, if you have an order number please include it in your message, alternatively you can call 01926 813916 or email sales@performbetter.co.uk

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