Frequently asked questions

We strive to process your order within 1 working day (unless identified on the product page or ordering a custom piece of kit) and to dispatch your items from our warehouse as quickly as possible. The speed of delivery depends on the method chosen when you place your order. We do not process or dispatch orders on weekends, public holidays and bank holidays. You will receive an email to confirm dispatch when your order is on its way to your delivery address.

Currently our website only offers delivery to UK and Ireland, however we can deliver across the world. If you require delivery outside of these countries, please phone 01926 813916 or email sales@performbetter.co.uk for a delivery quote.

Orders placed via Royal Mail cannot be tracked. Tracking details for orders placed via the courier will be automatically generated and emailed over to the addressed used to place your order.

You can place an order through our website, over the phone on 01926 813916 with our friendly sales team or with your account manager.

You don’t need an account to order from our website. However, setting up an account will allow you to view past orders and the status of your current order. Creating an account is easy and can be done at the checkout.

We currently accept a number of different payment options: Credit Card, Debit Card or Klarna Finance. Perform Better Ltd does not store any payment details on their systems.

If your credit/debit card is authorised, the payment will be taken immediately, and you will receive an email confirming your order has been successful. Only paid orders will be processed. We will not charge you for any failed payment transactions.

You have the right to return any item or your entire order within 14 working days from the day you receive your items. Please contact us before sending any items back by calling 01926 813916 or email sales@performbetter.co.uk. Also note, unless faulty, returning items is at your own expense. Once your items have returned a refund will follow within 14 working days. We are unable to accept returns on products that have been personalised, made to order or customised to your requirements. Specifically, products from our Physiotherapy Section are non-refundable due to health protection and hygiene reasons i.e. Massage Products. More details can be found within our terms and conditions.

Since we try to process your order as quickly as possible, there is a high chance it will already be dispatched. In this case, you may refuse the package when a delivery attempt is made or return all items and we will issue a full refund. Please contact us before sending back. Also note, unless faulty, returning items is at your own expense. Once your cancelled order is returned to us a refund will follow within 14 working days.

Please use the contact form, if you have an order number please include it in your message, alternatively you can call 01926 813916 or email sales@performbetter.co.uk